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Returns & Refunds

Where's My Item?

Get help with an item that hasn't arrived

If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you eit...

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Tracking Your Item

You can follow your package online all the way to your shipping address when the seller uploads trac...

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Check the status of your return or missing item request

If you've let the seller know that you either didn't receive your order or the item doesn't match th...

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Ask Spandooly to step in and help for buyers

If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within...

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Appeal our decision about a return or missing item for buyer...

If you don’t agree with our decision after we stepped in to help resolve an issue between you and a...

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Returning Items

Return an item for a refund

If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can r...

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Check the status of your return or missing item request

If you've let the seller know that you either didn't receive your order or the item doesn't match th...

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Ask spandooly to help for buyers if the seller is not acting...

If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within...

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Retrial on Spandooly's decision about a return or missing it...

If you don’t agree with our decision after we stepped in to help resolve an issue between you and a...

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Return shipping for buyers

There are several ways you can send an item back to the seller. Who pays the cost of return shipping...

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How Sellers Manage Returns & Refunds

Help a buyer with an item they didn’t receive

If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking...

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How to handle a return request as a seller

You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if...

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Best practices for avoiding and handling issues with buyers

There are some simple, practical steps you can take to reduce the risk of something going wrong with...

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Ask Spandooly to step in and help for sellers

If your buyer let you know about an issue with their purchase and you can’t resolve their problem wi...

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Return shipping for sellers

Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and y...

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Appeal Spandooly’s decision about a return or missing item f...

If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and...

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Setting up your return policy

To save time when managing return requests, you can set up rules to automatically accept returns or...

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