Automatic defect removal

You can find the full list of circumstances that result in automatic removal of a defect in our Seller performance and feedback policy. 

In these circumstances, the defect will be removed from your account within 72 hours, so you won’t need to contact us. 

To learn how sellers are protected on spandooly, read our Seller protection policy.

Appeal a defect

If the defect you received can’t be removed automatically, you can appeal it if any of the following circumstances apply:

• The buyer opened the request by mistake.
• Tracking was uploaded and shows that the acceptance scan is within your handling time.
• Tracking was uploaded and shows that the item was delivered to the buyer’s address within the stated estimated delivery date. If the item sold for more than $750, signature confirmation is required.
• An item sent through our Global Shipping Program or WINIT arrived on time to the processing center but was delayed in international shipping, or the buyer never received it.
• The transaction was canceled by spandooly, PayPal, or the Global Shipping Program.
• You have proof that a returned item was delivered to the wrong address.