Searching for items with Spandooly Guaranteed Delivery

If you’re searching for items on spandooly and would like them to arrive before a specific date, you can filter your search results to only show items with spandooly Guaranteed Delivery. Here’s how:

1. Select the Guaranteed Delivery option on the left-hand side of the search results page, or select the Guaranteed Delivery toggle on the right-hand side to filter your results.
2. Choose 1, 2, 3, or 4 day shipping.

Your search results will automatically refresh to show you all the items that match your selection.

After you buy an item, we’ll send you a confirmation email with your guaranteed delivery date. You’ll also see the delivery date in Purchase history in My spandooly and on your order details page.

How to report a late delivery

If the item you bought with spandooly Guaranteed Delivery doesn’t arrive on time, you can tell us by selecting Let us know in your confirmation email. Then choose Report delivery issue on the order details page.

You can also find your item in your purchase history and select Report late delivery from the More actions dropdown menu.

You’ll need to let us know within 30 days of the guaranteed delivery date so we can make it right.

How we’ll make it right

If something goes wrong, you can select an option to let us know how we can make it right. Depending on the issue, you may be able to:

• Receive a $5 coupon to use on a future spandooly purchase (if shipping was free)
• Get a refund for the shipping cost (if you paid for shipping)
• Return the item for free and get a full refund
• Let the seller know that you didn’t receive your item

Once you’ve made your choice, you don’t have to do anything else. We’ll process your request right away.