Cancel a transaction

You can cancel a transaction as long as:

• You haven’t sent the item yet
• The buyer hasn’t asked us to step in and help because they didn’t receive the item
• You haven’t opened an unpaid item case

You can cancel a transaction by selecting the button below. After you cancel, we’ll let the buyer know. If they’ve already paid, they’ll get a refund.

You can also cancel a transaction from Seller Hub; see the instructions below to find out how.

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Buyer-requested cancellations

If a buyer asks you to cancel an order, they’ll need to send you a cancellation request.

Once you receive their request, you’ll have 3 days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 10 days to refund them. If you haven’t refunded them within 10 days, they can open an item not received request through the spandooly Money Back Guarantee.

When you refund a buyer after accepting their request to cancel a transaction, we’ll automatically relist your item for you. If you don’t want your item to be relisted, simply uncheck the Relist item after cancellation box when issuing the refund.

When a buyer cancels a transaction, they can’t leave negative or neutral feedback or low detailed seller ratings for you.