What to do if your account was hacked

If your account has been taken over or compromised, the first step is to try to sign in to your account.

If you can sign in to your account

If you can still sign in, take the following steps:

1. Change your password immediately.
2. Change your secret questions.
3. Verify your contact information and payment details. Check your contact information, your shipping addresses, and your payment information. If anything was changed by the person who took over your account, change it back.
4. Check your active bids and listings in My spandooly to make sure they’re yours. Contact us for help removing unauthorized bids or listings.

If there’s been no fraudulent activity on your account, you don’t need to contact us.

If you can’t sign in to your account

If you can’t sign in to your account, contact us immediately.

Signs your account was hacked

If your account is compromised, you may notice some or all of the following:

• Changes to your password, contact information, or address details
• Bids, offers, or purchases that you didn’t make
• Listings that you didn’t create

If someone used your spandooly account without your permission, you should contact your credit card company and your bank. You may want to file a police report.