How to get paid

After you’ve sold an item and the buyer has paid, you’ll automatically receive your proceeds, but the exact process and timing will depend on the payment method the buyer used. If the buyer pays with either PayPal or a credit or debit card, we’ll send you an email to let you know when the payment is in your account.

• PayPal: When a buyer pays with PayPal, they’ll send money directly to your PayPal account. This is usually immediate.
• Credit or debit card: If a buyer uses a credit or debit card, their payment is processed through the PayPal payment gateway before being added to your PayPal account.
• Payment on pickup: If your buyer is paying when they collect the item from you, you can accept bank or personal checks, money orders, cash, PayPal, or cards. How quickly the money is available to you will depend on the payment method. We don’t recommend accepting personal checks or money orders for payment on pickup because if there’s a problem, it could be harder to resolve than with other methods.

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Checking on the status of your payment

You can check the status of a payment in either Seller Hub or My spandooly:

• In Seller Hub, go to Orders and select Awaiting payment.
• In My spandooly, go to Sold and select Awaiting payment.

If a payment shows as pending, there could be a problem with your PayPal address or, if you’re new to selling, you may have funds on hold.

If you’re waiting longer than you expect for a payment, contact the buyer to find out if there’s a problem. If the buyer hasn’t paid, you might be able to open an unpaid item case or cancel the transaction.

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