When to report a buyer

You should only report a buyer if you think they’re violating our policies. Here are a few examples of when to report a buyer:

• The buyer is demanding something that wasn’t offered in the original listing
• You believe the buyer is making a false claim
• You believe the buyer is misusing the spandooly Money Back Guarantee or the returns system
• They’ve asked you to complete a sale off spandooly
• They’re abusing the bid retraction process, repeatedly bidding and then retracting bids
• They’re messaging you more than what would be considered normal, with no intention of buying the item

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How to report a buyer

You can report a buyer to us by selecting the button below

We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations. :