Where to find the cost of the shipping

You can find the cost of shipping, as well as the seller’s shipping options—including any express shipping services or combined shipping discounts—and whether tracking is available, on the listing. Select the Shipping and payments tab on the product page to view the details about the Shipping Rates for the item.

Increased shipping rates after a purchase

Once you’ve bought an item, the seller can’t increase shipping rates without asking your permission to do so. If the seller makes a change that you don’t agree with, and you can’t resolve the issue directly with them, contact us and we’ll step in to help.

Where to find your estimated delivery date

You can find an estimated delivery date on any spandooly item that offers shipping. The estimate will usually cover a range of days, but it can get more precise after you confirm your delivery address during checkout.

After completing your purchase, you’ll see an updated estimate in your purchased items along with any tracking information uploaded by your seller.

If you bought as a guest, your estimated delivery date will be in your order confirmation email.

How estimated delivery dates are calculated

Estimated delivery dates are based on:

• Handling time: Sellers set their handling time based on how long it takes them to package the item and prepare it for shipping. This can range from the same working day, to up to 30 business days from when they receive payment
• Shipping or courier services: Most sellers offer a variety of delivery options, so you can choose the service you prefer when you’re checking out. Delivery times can vary depending on which service is used
• Cleared payment: If you’re using a payment method where the money isn’t available to the seller immediately, such as a bank transfer, the seller may wait until the payment is in their account before they send your item

Weekend delivery

Whether an item can be delivered during the weekend depends on the shipping options provided by the seller. An item’s estimated delivery date is based on working days, so weekends and public holidays aren’t included in that calculation.

If the seller doesn’t offer weekend delivery, you can contact them to ask if it’s possible. If the seller agrees to your request, you may have to pay additional shipping fees.