Final value fees are charged when your item sells. However, you may be eligible for fee credits in the following circumstances:
In these situations:
Fees credited:
If the buyer still hasn't paid, you can close an unpaid item case after 4 days to receive a final value fee credit.
In these situations:
Fees credited:
Note: For managed payments transactions where spandooly performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.
You are not eligible for fee credits in any of the following situations:
If you qualify for a fee credit, the credit will be issued to your seller account. You'll see the credit on your statement or you can view it in your seller account.
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In some circumstances you may be eligible for an insertion fee credit for your relisted items and for auction-style items that sell.
If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We'll automatically credit your account for the insertion fee associated with the relisting if your listing meets all of the following conditions:
If you have a Basic, Premium, Anchor, or Enterprise spandooly Store subscription, you'll receive an insertion fee credit if your auction-style listing sells. It's important to keep the following things in mind:
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If we have to remove one of your listings, you may receive a credit for any insertion and final value fees. However, this depends on the reason for the listing removal.
If the listing was removed because an unauthorized person used your account, we'll automatically credit both the insertion and final value fees.
If we remove your listing because of a policy violation, your eligibility for a fee credit will depend on the situation and will take any previous policy violations into account.
Fee credits for removed listings will be credited to your account once a month, so you might have to wait until your next invoice to see the credit.
If you have a credit balance, you can either leave this credit in your account and use it towards future fees, or you can request a refund and we'll send you the money. You can only request a refund if you are not an activated spandooly managed payments seller.
We'll issue your refund to the payment method where the payment originated. For example, if you made the payment with a credit card, your refund will go to that card. If the payment was made using more than one payment method, you can choose where to send your refund. Refunds are usually processed within 30 days.